Privacy Policy

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DNCB Build Ltd

Last updated: November 2025

1. Introduction

At DNCB Build Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us — whether through our website, email, telephone, or in person.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or contacting us, you agree to this policy and how we handle your information as described below.

2. Who We Are

DNCB Build Ltd

Registered Office: Gallant House, Hamilton Way, Mansfield, NG18 5BU

Company Number: 16818916

Email: info@dncbbuild.co.uk

Phone: 01623 325070

We are the Data Controller, which means we determine how and why your personal information is used.

3. Information We Collect

We may collect and store the following types of personal information:

• Contact details: name, address, phone number, and email address.
• Project details: property addresses, site plans, specifications, and related correspondence.
• Financial information: invoices, payments, and bank details (only when necessary for transactions).
• Communications: records of emails, calls, and messages related to your enquiry or project.
• Website information: when you visit our website, we may collect anonymous analytics data such as IP address, browser type, and usage patterns.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide quotations, manage projects, and deliver our services.
• To respond to your enquiries and communicate updates.
• To manage payments, invoices, and accounts.
• To maintain records for business, tax, and legal compliance.
• To improve our services and customer experience.
• To send important service updates or information relevant to your project.

We do not sell or share your personal information with third parties for marketing purposes.

5. Lawful Basis for Processing

We only process your personal data when one or more of the following apply:

• Contractual necessity: to perform a contract with you or take steps at your request.
• Legal obligation: to comply with our legal or regulatory duties.
• Legitimate interests: for business management, customer service, and service improvement.
• Consent: when you have given explicit consent (for example, to receive marketing communications).

6. How We Store and Protect Your Data

Your personal data is securely stored on password-protected systems and devices.

We use appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or loss of data.

We retain your information only as long as necessary for legal, financial, or operational reasons — typically up to seven years after project completion or financial transactions.

7. Sharing Your Information

We may share information with trusted third parties only when necessary, such as:

• Subcontractors or suppliers involved in your project.
• Accountants, insurers, or legal advisers.
• Government bodies or regulators when required by law.

All third parties are required to handle your data securely and only use it for the agreed purpose.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Access – You can request a copy of the personal data we hold about you.
• Rectification – You can ask us to correct any inaccurate or incomplete data.
• Erasure – You can request that we delete your data when it’s no longer needed.
• Restriction – You can ask us to limit how your data is used.
• Objection – You can object to certain types of data processing.
• Data portability – You can request that we transfer your data to another organisation.

To exercise these rights, please contact us at info@dncbbuild.co.uk.

If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies and Website Tracking

If our website uses cookies, these may collect anonymous data about how visitors use our site. You can disable cookies through your browser settings at any time.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you where appropriate.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

DNCB Build Ltd

Gallant House, Hamilton Way, Mansfield, NG18 5BU

📧 Email: info@dncbbuild.co.uk

📞 Phone: 01623 325070

📘 Company Number: 16818916